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Application support: 3 advantages of digital adoption platforms

Sarah C

May 24, 2023

Digital Adoption Platforms (DAPs) are revolutionizing the world of business software. These embedded application support systems are seamlessly integrated into CRM, ERP, HRIS, or Purchasing IS tools, providing users with step-by-step guidance through interactive guides. The benefits are significant—reduced support requests, lower support costs, and increased user engagement with digital tools. Discover 3 advantages of digital adoption platforms to optimize your application support. 

1. Application support directly integrated into your software

Accessibility is a primary strength of digital adoption platforms (DAPs). By seamlessly integrating with digital tools, DAPs enable user training and provide on-demand support. Users can access a comprehensive library of real-time interactive guides without needing to leave their applications. Offering GPS-like navigation, DAPs provide step-by-step guidance for users throughout their software journey, starting from onboarding and continuing throughout their daily interactions.

2. Reduced support requests and costs

In addition to providing on-demand application support, digital adoption platforms (DAPs) offer long-term support optimization. How? First, through software training: interactive guides enable users to learn by doing, resulting in better retention of training content. And second, the accessibility of interactive guides promotes user autonomy in software usage. This results in:

  • A decrease in support requests, including Tier 1 and Tier 2 support requests, leading to reduced support costs.
  • Support teams gaining more time to address complex support requests, resulting in shorter processing times.

In summary, DAPs are invaluable assets for enhancing the quality of support and driving continuous improvement.

3. Better user experience for better software adoption

The underlying principle is simple: through step-by-step application support, users gain independence, make fewer software errors, and experience reduced digital-related frustrations. As a result, they exhibit less resistance to change, and quickly recognize the added value of digital solutions, and fully leverage their potential for increased productivity. User engagement, reduced support requests and costs, and successful tool adoption are the key advantages of digital adoption platforms for your application support. Among these platforms, Lemon Learning stands as a leader in the French market.

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Tags: Digital adoption Support

Sarah C

Sarah oversees all things inbound marketing, exploring the many business uses and topics surrounding digital adoption. Her previous experiences include B2C and product marketing in the social listening space, uncovering emerging industry trends.

About Lemon Learning

Launched in 2014, Lemon Learning is a leading SaaS solution, specialized in driving the adoption of enterprise software (CRM, ERP, Procurement, HRIS…). Our approach integrates interactive guides and contextual tutorials seamlessly into the application interface, empowering users to navigate and leverage software with ease.

With Lemon Learning you can analyze software performance, optimize usage, and reinforce its effectiveness. Key benefits for Lemon Learning customers include:

  • 50% reduction in support costs on average 
  • 75% reduction in face-to-face training time
  • 70% reduction in time to create and update content

 Lemon Learning is compatible with all web based software.

A propos de Lemon Learning

Lancé en 2014, Lemon Learning est une solution web, leader en France, dans l’adoption des logiciels d’entreprise (CRM/ERP/Achat/SIRH…) grâce à des guides interactifs et des tutoriels contextuels directement intégrés dans l’interface de l’application.

La solution Lemon Learning permet également d’analyser les performances de vos logiciels métiers pour optimiser et renforcer leur utilisation.

Les avantages pour les clients de Lemon learning sont nombreux :

  • 50% de réduction sur les coûts de support en moyenne chez nos clients
  • 75% de réduction du temps de formation en présentiel
  • 70% de gain de temps dans la création et la mise à jour du contenu

Enfin, Lemon Learning est compatible avec tous les logiciels webs.

Quiénes somos

Lanzada en 2014, Lemon Learning es una solución web, líder en la adopción de software empresarial (CRM/ERP/Compras/HRIS…) gracias a guías interactivas y tutoriales contextuales directamente integrados en la interfaz de la aplicación.

La solución Lemon Learning también le permite analizar el rendimiento de su software empresarial para optimizar y fortalecer su uso.

Las ventajas para los clientes son numerosas:

  • Reducción del 50% en los costos de soporte en promedio con nuestros clientes
  • Reducción del 75% del tiempo de formación presencial
  • 70% de ahorro de tiempo en la creación y actualización de contenido

Lemon Learning es compatible con todo el software web.