CATEGORY
Glossary
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Digital adoption

Digital adoption

Digital adoption is a state achieved by users once they are able to understand and extract the full value of their digital tools.

User onboarding

User onboarding

User onboarding is the initial introduction and training to a new process or digital tool. It is targeted towards new hires and new software users.

User support

User support

User support is the assistance provided to software users when encountering technical issues or questions regarding the product or service.

Learning by doing

Learning by doing

Learning by Doing is a training method that promotes practical hands-on learning experiences (instructional, learning while working).

Tooltip

Tooltip

The Tooltips feature is a pop-up used to deploy messages or guides anywhere inside a platform’s interface.

Change management

Change management

Change management is the set of actions and strategies used to accompany change and transformation within a company.

Interactive guide

Interactive guide

An interactive guide is an elearning format and method used to engage users step-by-step in their handling of digital tools

User Experience (UX)

User Experience (UX)

User experience (UX) is the overall quality of a person’s experience or interaction with a digital tool, service or product.

HRIS

HRIS

A HRIS (Human Resource Information System) combines several software applications to support human resource management activities.

ERP

ERP

Enterprise Resource Planning (ERP) software is an information system that integrates all the major functions of a company.

CRM

CRM

A CRM allows companies to manage all the interactions and evolving data related to prospects or customers.

Digital Workplace

Digital Workplace

A Digital Workplace is a cloud software enabling a company to centralize all of its digital applications for remote access anywhere.

eProcurement

eProcurement

Implementing Purchasing software has many advantages not only for the Purchasing Department, but also for the entire company.