ERP Cloud implementation is a long term investment of people, resources, time, and money. The key is to anticipate every potential hurdle, so that your stakeholders can be ready to jump them! In the end, there’s no successful implementation without successful end-users.
Did you know? A study by SelectHub found the biggest influencers in the ERP purchasing decision were employees from finance and accounting (23%) and IT department employees (23%).
1. Digital adoption platforms
What if there was one software to learn them all? With a digital adoption platform, it’s possible. A DAP integrates directly into your Cloud ERP, CRM, HRIS, Procurement solutions or any other online application, to train, onboard and track user performance. Using a series of interactive guides, prompts and self-service support, users can learn with complete autonomy, at their own pace.
2. Change management processes
Without change management, a new tool will become ‘just another tool’. Your end-users are the most important component to the success of your Cloud ERP, so manage this change, like any other digital transformation, in straightforward steps.
Every transformation needs project leaders to advocate and articulate the need for change. Leaders ensure all stakeholders receive timely and consistent communication on project status from its conception. More concretely, it’s the opportunity to brainstorm all possible pain points and risks for each stakeholder group and define the resources needed to help overcome them.
Anticipating resistance to change means project leaders can adapt to meet specific needs, and motivate users for maximum engagement. It’s like an uphill climb, you have to keep the momentum going! Successful change management is achieved when your end-users understand the added value of a tool. Users will recognize digital transformation as a necessary action to thrive in today’s competitive environment.
3. Onboarding and training
Just like traditional ERPs, traditional training methods belong in the past. During your change management planning, you’ll select the most appropriate methods of onboarding and training to guide your users.
🍋 Lemon Learning tip: did you know you can train your employees directly inside their Cloud ERP?
Solutions like Lemon Learning take onboarding and training one step further, with an integrated platform that sits directly over your tool as a second skin. An action-activated sequence of guides takes your employees exactly where they need to go, with full autonomy.
Communication is a key to success! And an essential pillar of change management. While it might seem obvious, communication doesn’t stop after Cloud ERP implementation, it’s a continuous process.
🍋 Lemon Learning tip: with a digital adoption platform, you can reach your users in multiple formats!
- Tooltips: launch messages or guides from anywhere inside the Cloud ERP
- Push notifications: send time scheduled messages to specific users (including new ready-to-use Push notification templates)
- Pop-Ups: create customizable and moveable pop-ups to alert all users
- Surveys: improve your understanding of user interactions with their tool
What’s more, you can communicate anywhere, anytime, without technical or geographical constraints!
5. Monitoring performance
And finally, to support the sustainability of your ERP is Learning analytics!
🍋 Lemon Learning tip: with a digital adoption platform, you can track every user interaction with Cloud ERP training
You can measure qualitative and quantitative interactions in several projects, all at once, including:
- User journey
- Usability of training workflows
- Preferred content formats
- Onboarding documentation
- Time to value of users
The result? A sustainable ERP thanks to training you can track and optimize, based on the actions of your end-users. Want to know about ERP? Take a peek at our customer success stories. Or get in touch for more advice on ways to manage your company’s digital transformation!