Diagnostic
Tsanta Rabemananjara - 21/08/2019

Create an effective change management system (1 of 3) - Better Understand to Better Respond: Diagnosing Change

According to AtosOrigin, 66% of change management projects go over budget, are late, or don’t implement all planned functionalities

Faced with this striking figure, one thing is clear: it is absolutely necessary to create an effective plan before the start of any change management project. Many companies, however, have limited resources at their disposal, both in terms of budget and of teams, and yet need to launch their program for a large population of employees.

Lemon Learning has written a series of 3 articles to help you drive a successful change management project. How? There are 3 simple steps: the diagnostic phase, the leverage phase (support, training and communication), and the change management phase.

This first article dedicated to the diagnostic phase is inspired by the Moutot & Autissier method and will guide you through this first stage of launching your project.

 

Analytics

 

Whether you’re dealing with a change of process, system, role, or organizational structure, change management will only succeed if it is based on a well-defined state of affairs.

Analyze the starting point

Before being digital or organizational, change is, first and foremost, cultural. Understanding the cultural system of the environment in which a change is to take place is therefore the first step of any change management project, according to David Autissier and Jean-Michel Moutot. This first step allows you to identify which factors to leverage, as well as which obstacles to navigate. 

Change management can vary greatly from one country to another (linguistic and cultural challenges), from one business structure to another (startup, SMB, large enterprise), from sector to sector, context to context, and simply from one organization to another. With all those variables at play, what are the keys to a successful analysis?

An analysis of the starting point consists of:

Key Tools: To support you in this first analysis, be sure to use a mix of tools that will allow you to measure the change to come, both quantitatively and qualitatively. Options include:

Deliverable: All the information gathered in this first phase can be collected in a single document: the scope. This document allows Top Management to have an overview of project objectives and the resources available. It also serves as the keystone for the project manager. 

 

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Define the change management and allocate necessary resources

After analysis comes the sizing stage, taking into account both the breadth of the change in terms of targets (the number of people, functions and sites concerned) and its depth, that is, the impact of this change on the company (culture, skills of employees or mobilization efforts expected from the various players).

The final step of the diagnostic phase: establishing the project team. At this stage, you should be able to identify and name:

Change Management: The Lemon Learning Methodology

As a leader in software adoption and change management, Lemon Learning guides organizations through their change management projects and millions of users in their adoption of their most strategic tools.

In today’s world of ever-evolving technology, the digital transformation, and with it the digitization of employee practices, have become key performance points.

Lemon Learning’s methodology: 

At the end of this initial diagnostic phase, you have analyzed the needs and risks linked to the anticipated change, put numbers to your project, and appointed managers to assist at all levels. You are now ready to move on to the next phase: organizing training, support and communication systems.

Discover our practical tips to implementing these essential steps in the next article!

 

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Create a successful change management program (3 of 3) - From Theory to Practice: Equip and Drive Your Change Management

Designing training and communication plans is just one step when undertaking change. Which tools to choose? What KPIs should be measured? Discover our practical tips in this last article of our three-part series.