Digital transformation is the process of implementing digital technologies to assist changing business needs. This transformation is a long term and continuous improvement of digital tools that allows companies to adapt to the evolution of the market, as well as changing customer and employee needs.
What are we talking about?
Digital transformation has an impact on the entire organization :
- The transformation of stakeholder business processes and working practices
- A change in corporate culture and operational activities
Why do we need digital transformation?:
- To improve the customer experience.
Digital transformation allows us to better understand the needs of the customer and adapt accordingly.
- To improve the user experience.
An efficient digital transformation facilitates the day-to-day use of digital tools and improves the user experience.
- To improve and streamline the internal and external processes of a company.
Digitizing a company’s tools allows it to centralize information and data from employees and customers.
What about digital tools?
Although software is only one part of digital transformation, it is essential to its success.
The digital tools that a company deploys for its users must be properly supported for the digital transformation to be successful. Once digital adoption has been achieved, the digital transformation contributes to the optimization of business processes.
Here are some examples of digital tools that play a concrete role in digital transformation:
- CRM
A customer relationship management system predominantly centralizes prospect and customer data for marketing teams, sales teams and project teams.
- Purchasing IS
A purchasing information system standardizes purchasing and sourcing processes within a company for centralized and streamlined access.
- HRIS
A human resource information system supports the digitalization of human resources activities and streamlines employee administration.
- ERP
An enterprise resource planning system manages the performance, processes and activities of a company.
- Digital workplace
A digital workplace or virtual workspace is a cloud solution that manages and centralizes all enterprise applications to enable remote working.
The benefits of digital transformation
Digital transformation has different benefits for companies and end-users.
- Innovation
Digital transformation facilitates the continuous renewal and innovation of enterprise software in response to the changes in the market and results in a more competitive organization.
- Time saving
Digitizing tools and processes can automate tasks, and increase productivity..
- Centralization and standardization of processes.
Some digital tools provide access to a dashboard overview that gathers and centralizes information on software usage. The standardization of processes eliminates ambiguity and improves the quality of data.
- Communication
Information can flow more efficiently through digital tools for easier communication, quicker access to information, and better informed users.
- User experience
Implementing digital tools that place the user at the center of the digital process ensures the best user experience for end-users.
What is the impact of digital transformation on the user experience?
Digital transformation has a direct impact on employees, as it concerns the tools they use on a day-to-day basis. Here are some examples of the impact of digital transformation on users:
- Employee training on their tools
Users are accompanied during the deployment of new software or new functionalities..with training adapted to their needs and daily schedules.
- Increased user autonomy
One way to facilitate autonomy in the day-to-day lives of users is easy navigation within their software tools. Users are able to solve problems more efficiently thanks to their training and digital tools deployed.
- User efficiency of digital tools
Digital tools improve the efficiency and handling of business processes. Users can reduce error mitigation and the quality of business data with the right software training.
