TAG
Support
Formacion-en-software
User Support: How to assess effectiveness

User Support: How to assess effectiveness

Discover the key to effective user support for ERP, HRIS, CRM, E-procurement, or Digital Workplace software. Learn how to assess and improve user support to maximize software adoption and achieve optimal results.

User support

User support

User support is the assistance provided to software users when encountering technical issues or questions regarding the product or service.

Infographics – User Onboarding, Application Support, Digital Adoption: What Digital Transformation Really Costs

Infographics – User Onboarding, Application Support, Digital Adoption: What Digital Transformation Really Costs

CRM, ERP, Procurement tools, HRIS, Intranet… You may be familiar with these software categories, especially if you’ve decided, like many companies in recent years, to equip your organization with them. But at what cost? There are inevitable costs when you deploy new software and train users. But there are also costs that can be reduced or even eliminated (news that should delight your colleagues in the Purchasing Department and the CFO!).