Industry
Real estate development
Nexity facilitates user adoption on its new ticketing tool
The Challenge
Nexity became a service platform focused on customer needs in addition to its real estate development business, acquiring new internal software to support its transformation and offer the best customer experience.
Nexity, which has already deployed a variety of digital tools, wanted to onboard all its users onto the new ticketing tool. The goal was twofold: to support change management internally and to enable new employees to be trained as soon as they arrive, prior to any face-to-face training.
The Results
- Nexity provided training to 350 of its users on a newly implemented ticketing tool.
- With the Lemon Learning platform, Nexity teams were able to build more than 30 interactive guides with complete autonomy. Following the successful deployment, Nexity took on an additional 3 projects using Lemon Learning.
- The integration resulted in a reduction of support requests for Nexity.
interactive guides
“Lemon Learning is a disruptive tool that completely breaks the codes of change management: in addition to the interactive guides that are deployed from the tool, there is this dimension of communication integrated directly in the internal software that means no one misses important information.”
Pierre Leboyer, Training Project Manager, Nexity Residential Real Estate
The Lemon Learning Solution
For Nexity, the real added value of Lemon Learning is the integration of interactive guides directly within tools employees use every day. This approach allows employees to learn in real-life situations, at their convenience, and without having to switch between applications. The teams at Nexity created the guides with the support of Lemon Learning, who provided technical and educational guidance throughout the project.
Nexity’s teams designed the guides independently, and Lemon Learning provided ongoing support throughout the project, both during the technical phases and during the educational design.
Updating the content of interactive guides has never been easier. No need to republish documents and screenshots: with Lemon Learning, the contents of the guides are adaptive and easily updated from the editor. Add to this the Tooltips feature, fully customizable tips triggered by specific user actions.
Lemon Learning offers a three-in-one tool (player, editor, back office), with multiple guides deployed and detailed metrics to analyze and optimize the performance of content to jumpstart the training and onboarding of new employees at Nexity. And what’s more, with guides available at any time, Lemon Learning guides also allow all employees to prepare for or complete their trainings independently.
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