At the time of digital transformation, employees’ digital incompetence is a considerable obstacle to the sustainability of companies. Whether financial, operational or human, the cost of digital skills obsolescence is very real.
User engagement, support accessibility, and support integration into your tools: here are some major keys selected by Lemon Learning to reduce your support requests and costs on the long term.
But did you know that onboarding users on digital solutions directly affects your Time to Value? In other words, the quality of your user onboarding is decisive for the adoption of your software: it drastically influences the way your users perceive the added value of your digital tools. More concretely, the better your software will make an impression, the more your users will see the added value and the more they will use it in the long term. Here’s how to optimally conduct your user onboarding to increase your Time To Value and foster sustainable software adoption.
ERP, HRIS, CRM or even purchasing tools: there are countless new software tools that have become essential for companies. Although implementing these new tools is a big challenge, there’s another one just as important: software adoption. So how to help employees master their software tools and actually use them? Here’s how to drive step-by-step software adoption in your company.
You may have already had the impression that your software solutions weren't being used. Spoiler alert: it is more than a mere impression. According to 1E, 28% of software installed on workstations goes unused. So what can you do to foster software adoption in your company? Here’s why you should switch to Self-Service Support and how it can improve your digital adoption!
28% of enterprise software is unused. Lack of communication, habits, countless features : many reasons push employees into putting their software aside. Here are 6 reasons why no one uses your software and how to fix it.
Did you know that 28% of enterprise software is unused? Amazing, isn't it? Well, not really. With technological advances and the urgency of digital transformation, applications are flourishing within companies all around the world. And with new applications, come new forms of learning and therefore… new forms of training.
In the race for digital transformation, companies are constantly looking to implement new software tools to win. But what if the software wasn’t the issue? Here’s how to approach your digital adoption issues in order to carry out your change management and take up the digital transformation challenge in the long run.
You’re wondering why your teams are struggling to handle their software tools? You’re having a hard time engaging your employees? What if the key was to train them directly from their software? At the crossroads of digital transformation, change management and innovation, digital adoption platforms (DAPs) aim to help users better use their software solutions. Here’s why you should use them to help your employees master their software on a daily basis.
Netflix, Spotify, Amazon and… your training department. What do they have in common? The ability to offer a personalized experience for customers, users, and even employees. While the trend is towards hyper-personalization of content and experiences, how can you make the most of the data that your employees' uses offer you?
You’ve surely experienced a situation when, happily in the midst of a conversation, suddenly there’s radio silence. What happened to your conversation partner? Here are all the reasons why your users are uninterested in your tools and, of course, what you can do to fix it.
Knowing how rather than just knowing is the whole point of employee training. As trainers still rely on a passive pedagogy, the learner builds on theory and then finds himself lost when faced with practice. To overcome this problem of efficiency, the Learning by Doing method is becoming more and more common in modern training.
In today’s digital age of hyper-activity, our attention span is decreasing, resulting in a decrease in our availability and in our productivity. Find out the keys to understanding the intersection of neuroscience and the digital age.
Designing training and communication plans is just one step when undertaking change. Which tools to choose? What KPIs should be measured? Discover our practical tips in this last article of our three-part series.
70% of change management projects fail, essentially due to employee resistance. Lemon Learning unmasks the three keys to change management success: guidance, training, and communication.
CRM, ERP, Procurement tools, HRIS, Intranet… You may be familiar with these software categories, especially if you’ve decided, like many companies in recent years, to equip your organization with them. But at what cost? There are inevitable costs when you deploy new software and train users. But there are also costs that can be reduced or even eliminated (news that should delight your colleagues in the Purchasing Department and the CFO!).
You’ve got it all: CRM, ERP, HRIS, intranet, platforms for collaboration… You’ve launched all manner of new tools to streamline processes, improve teamwork, and make tasks less time-consuming for your teams. And yet, as intuitive as they are, these tools are generating a lot of support tickets for your internal teams. Worse still, some team members still don’t use them.
Deploying new software, setting up a new organization, digitizing processes: how can you get your employees to support your project? Discover our 10 practical tips!
Randstad equips 4500 employees to accelerate the adoption of its digital tools with Lemon Learning. Initially launched on the Google suite, the collaboration with Lemon Learning continued on 2 new projects.
DPD accelerates the adoption of its HRMS with Lemon Learning. Result: support requests reduced by nearly 70% thanks to interactive guides integrated into the user tool.
Altran is preparing the evolution of its HRMS portal by supporting its employees with Lemon Learning. The challenge for the group is to deploy large-scale content to support employees across all departments.
Nexity supports the adoption of a new ticketing tool thanks to Lemon Learning. The strength of Lemon Learning for Nexity? The communication directly integrated to the users' software.
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