Digital Skills Gap: what are the costs for companies?
At the time of digital transformation, employees’ digital incompetence is a considerable obstacle to the sustainability of companies. Whether financial, operational or human, the cost of digital skills obsolescence is very real.
10/11/2020
Support : A Practical Guide to Decreasing Support Requests Durably
User engagement, support accessibility, and support integration into your tools: here are some major keys selected by Lemon Learning to reduce your support requests and costs on the long term.
01/10/2020
User onboarding: how to increase the Time to Value of your software?
But did you know that onboarding users on digital solutions directly affects your Time to Value? In other words, the quality of your user onboarding is decisive for the adoption of your software: it drastically influences the way your users perceive the added value of your digital tools. More concretely, the better your software will make an impression, the more your users will see the added value and the more they will use it in the long term. Here’s how to optimally conduct your user onboarding to increase your Time To Value and foster sustainable software adoption.
29/09/2020
New software and change management: where to start?
ERP, HRIS, CRM or even purchasing tools: there are countless new software tools that have become essential for companies. Although implementing these new tools is a big challenge, there’s another one just as important: software adoption. So how to help employees master their software tools and actually use them? Here’s how to drive step-by-step software adoption in your company.
24/08/2020
Digital Adoption: Time to Switch to Self-service Support
You may have already had the impression that your software solutions weren't being used. Spoiler alert: it is more than a mere impression. According to 1E, 28% of software installed on workstations goes unused. So what can you do to foster software adoption in your company? Here’s why you should switch to Self-Service Support and how it can improve your digital adoption!
12/08/2020
6 reasons why no one uses your software
28% of enterprise software is unused. Lack of communication, habits, countless features : many reasons push employees into putting their software aside. Here are 6 reasons why no one uses your software and how to fix it.
20/07/2020