Infographics - User Onboarding, Application Support, Digital Adoption: What Digital Transformation Really CostsCRM, ERP, Procurement tools, HRIS, Intranet… You may be familiar with these software categories, especially if you’ve decided, like many companies in recent years, to equip your organization with them. But at what cost? There are inevitable costs when you deploy new software and train users. But there are also costs that can be reduced or even eliminated (news that should delight your colleagues in the Purchasing Department and the CFO!).
At the time of digital transformation, employees’ digital incompetence is a considerable obstacle to the sustainability of companies. Whether financial, operational or human, the cost of digital skills obsolescence is very real.
User engagement, support accessibility, and support integration into your tools: here are some major keys selected by Lemon Learning to reduce your support requests and costs on the long term.
But did you know that onboarding users on digital solutions directly affects your Time to Value? In other words, the quality of your user onboarding is decisive for the adoption of your software: it drastically influences the way your users perceive the added value of your digital tools. More concretely, the better your software will make an impression, the more your users will see the added value and the more they will use it in the long term. Here’s how to optimally conduct your user onboarding to increase your Time To Value and foster sustainable software adoption.
ERP, HRIS, CRM or even purchasing tools: there are countless new software tools that have become essential for companies. Although implementing these new tools is a big challenge, there’s another one just as important: software adoption. So how to help employees master their software tools and actually use them? Here’s how to drive step-by-step software adoption in your company.
You may have already had the impression that your software solutions weren't being used. Spoiler alert: it is more than a mere impression. According to 1E, 28% of software installed on workstations goes unused. So what can you do to foster software adoption in your company? Here’s why you should switch to Self-Service Support and how it can improve your digital adoption!