In the race for digital transformation, companies are constantly looking to implement new software tools to win. But what if the software wasn’t the issue? Here’s how to approach your digital adoption issues in order to carry out your change management and take up the digital transformation challenge in the long run.
You’re wondering why your teams are struggling to handle their software tools? You’re having a hard time engaging your employees? What if the key was to train them directly from their software? At the crossroads of digital transformation, change management and innovation, digital adoption platforms (DAPs) aim to help users better use their software solutions. Here’s why you should use them to help your employees master their software on a daily basis.
You’ve got it all: CRM, ERP, HRIS, intranet, platforms for collaboration… You’ve launched all manner of new tools to streamline processes, improve teamwork, and make tasks less time-consuming for your teams. And yet, as intuitive as they are, these tools are generating a lot of support tickets for your internal teams. Worse still, some team members still don’t use them.